Frequently Asked Questions

Can a customer request a large order discount?

We can provide discounts for orders over $300. Contact our customer service department for details!385

Can I use a Purchase Order to make my purchase?

Yes, if you are purchasing for an educational institution. Send your PO to our address at the bottom of the page. Be sure to include the shipping charges listed on the shopping cart page and the item numbers for the items you want to order. If you include your email address on the PO we will send you a confirmation email about the order and another when the order ships. If you would prefer to fax your PO, fax it to (248) 769-6087. Please call customer service at Toll Free (866) 341-6790, or email us at sales@wcteam.com, if you need assistance. We can not accept purchase orders from private consumers.386

Do I have to pay sales tax on my purchase?

No, unless you are purchasing in Michigan and then Michigan's 6% sales tax will be added at checkout. If you are tax exempt, please supply your tax exemption information on your PO. Or, if you place your order on our site, please add you tax exemption information when you add your billing and shipping information. We may require you to fax a copy of your official tax exempt certificate.387

How can I contact someone in customer service?

Please email us at sales@wcteam.com and your question, comment, or concern will be handled within 1 business day (usually right away). Or you can call us directly, Toll Free (866) 341-6790. This number is staffed from 9am to 5pm, Monday thru Friday, Eastern Time.388

Is shipping really free?

YES! Ground shipping is free to any point in the lower 48 United States. Call out Customer Service Line if you live outside of this area: Toll Free (866) 341-6790389

What is the quality of your merchandise?

WC Enterprises, LLC sells only high quality items. We are constantly looking for the best products available. We only sell those that meet our high expectations. If you ever have a concern please contact us. We care about quality!390

How long will it take for me to receive my order?

Once your order has shipped, it usually takes 2-6 business days for delivery. During the holiday season, and volume fluctuations, the expected time of delivery can be longer. We do our best to ship your order quickly, so you will receive it as soon as possible.391

When will my order ship?

We do our best to ship your order quickly, so you will receive it as soon as possible. We are committed to processing and shipping orders in the estimated time frame. We believe you will be very satisfied with our prompt handling of your order. “Usually ships in” is provided as an estimate of when that product generally ships from the vendor based on our past experience. This time may vary depending on the shipping company, inventory levels or production schedules which can change without notice. “Arrival times” to you will vary depending on the destination. We are not responsible for shipping delays due to weather, natural disasters, etc. 392

Is the shipping charge correct in my shopping cart?

Generally yes! We have an automated system for calculating Common Carrier freight shipping charges. We'll honor the quoted charge in almost all cases. If for some reason there is a huge mistake and the shipping is off by a large amount, we'll contact you to work out a solution (this has yet to happen.) This applies in both directions. If we feel we're over charging, we'll contact you and let you know that we're reducing the charge!393

How will my order be shipped?

Orders under 70 pounds will generally be delivered via UPS or Federal Express Ground Service. The tracking number will be sent to you via email. Orders over 70 lbs are generally delivered by freight. Tracking numbers and shipping information will be sent via email.394

Who can best answer my shipping questions?

Questions regarding shipping are best answered directly to the consumer from UPS, FED-EX or the freight service used to deliver your order. They can provide you with a better delivery estimate, so that you can decide whether you will be able to receive your order on time.395

How will large orders be shipped?

Large orders, usually over 70 pounds, will ship via common carrier freight. Our FAQ's include the simple instructions you need to receive your package. Follow these guidelines for a "hassle free" delivery.396

How do I receive my freight shipment?

We will provide the contact information so that you can contact your freight carrier to receive your shipment. We will also provide a tracking number so you can track your order. Shipping policies and procedures vary by freight company. Once your shipment is in transit, inquiries are best answered by the carrier. If you have concerns regarding your shipment, or carrier, please contact us within 24 hours of receipt of your shipment. We are ready to assist you!397

Should I accept a damaged freight shipment?

If you have concerns that your purchase has been damaged in transit, do not accept your delivery from the freight carrier. Refuse shipment on the forms provided by the freight carrier and contact customer service at Toll Free (866) 341-6790 or sales@wcteam.com within 24 hours. We are ready to help you with refusals and replacements!398

What about damages and repacement parts?

We will replace defective merchandise, or provide replacement parts, "hassle free." Arrangements and approvals, for returns and replacement parts, must be made within 2 business days of receipt. Contact us and we will replace any orders, or parts, with manufacturer's defects. Please do not assemble damaged merchandise. Remember to include the original packaging and parts with your return!399

Can I return my purchase?

You can return any order with no questions asked. You will receive a refund for the cost of the item you are returning minus a 15% re-stock fee and any shipping costs incurred by indoorplayhouse. The re-stocking fee may be waived if the customer chooses to purchase additional products. A full refund will be given in place of damaged merchandise. Refunds can only be given to the Credit Card of the original purchaser. Arrangements, and approvals, for returns must be made within 2 business days of receipt. Do not assemble your purchase or open parts or packaging. You will need to include all original packaging and parts with your return. Call us at Toll Free (866) 341-6790, or email us to make arrangements for returns.400

How is my information secured?

We take protection of your information very seriously. Our web site uses the Secure Socket Layer, SSL, protocol to encrypt all of your ordering information before it is sent over the Internet. Our third party verification is done by a world leader in the security industry, Comodo Digital Certificates. In addition, sensitive information such as credit card numbers are encrypted on our server using the industry standard 128 bit encryption. Additionally, sensitive information is completely removed at regular intervals once the transaction has been completed. You can be certain that all possible precautions are taken to secure your information when ordering with us.401

Policy Changes

WC Enterprises, LLC reserves the right to modify any or all of our policies at any time without notice. Additionally, statements made on this web site regarding pricing, shipping, handling and other charges are estimates and as such are subject to human review before orders are processed. If we find an error has been made, we will contact you to find an equitable compromise. If you find an error on our web site, please notify us.402